NookSupport
Most questions are answered below. If yours isn't, write to us — a person reads every message.
English or Turkish. Tell us your phone model and Android version if something looks wrong; a screenshot helps.
Nook couldn't add the widget by itself. What now?
Some launchers don't accept one-tap placement. Nook then shows a short guide: long-press an empty spot on your home screen, tap Widgets, find Nook and drag the widget into place. Your design is already saved and waiting for it.
My widget stopped updating.
Some phones put apps to sleep to save battery. Open Nook once — that usually wakes everything up. If it keeps happening, find Nook in your phone's battery settings and set it to Unrestricted (on some phones: Autostart). Nook never polls in the background, so this costs you no battery.
Are my photos uploaded anywhere?
No. You pick photos with Android's photo picker, and Nook keeps a resized copy in its private storage on your phone. It never uploads them. Details are in the privacy policy.
What happens to my widgets if Premium ends?
They stay on your home screen and keep working as they are. Only editing premium features inside the app is locked again.
How do I restore Premium on a new phone?
Use the same Google account, open Nook and tap Settings → Restore purchase.
How do I cancel my subscription?
Play Store → your profile → Payments and subscriptions → Subscriptions → Nook, or Settings → Manage subscription inside Nook. Deleting the app does not cancel the subscription.
Can I get a refund?
Purchases go through Google Play, so refunds follow Google Play's refund policy. You can ask for one from your order history at play.google.com.
Can I put Nook on my lock screen?
Yes, on devices and Android versions that support lock-screen widgets. The clock and date styles are free.
How do I turn off analytics or delete my data?
Switch off Share anonymous usage and crash reports in Settings → Privacy; collection stops at once. Uninstalling Nook deletes everything on your phone. To delete data linked to your installation, email us with roughly when you installed the app.